Online Shopping Trends

Has the sales momentum of 2020 continued in 2021? If so, what’s driving it?

Did singles Day, Black Friday, Cyber Monday and Christmas all add up to the biggest shopping quarter ever?

Did we go instore or online for Christmas? Are the Boxing Day sales still a big deal?

Lockdowns drove many new shoppers online in 2020. Who were they? What did they buy? What were the key trends?

How big were the numbers? Was November bigger than what we saw in level 4 lockdown?

What drove September numbers? Local or international? Which sectors? Which regions?

Northland and Taranaki are both showing 40% plus growth in online shopping. How come? And what’s happening in the South Island?

Did the rise in alert levels accelerate the growth in online shopping or was it more of the same? How did their online spending patterns compare to the first lockdown? And to the rest of NZ?

First timers, repeat shoppers or a combination of both? Buying locally, globally or bulk? See all the trends through lockdowns.

Prof. Jonathan Elms from Massey University Business School talks to us about how COVID-19 has changed the online world and what that could mean for retailers.