Retailer Trends

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Growth shifts, favouring local retailers in 2025

2025 was the year online shopping evolved from being the convenient alternative to becoming an integral part of how Kiwi shoppers buy every day.

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Expert Opinion

Data Analysis

7 ways to stay scam-safe this peak shopping season

New Zealanders talk online, work online and shop online, but are they online savvy?

As we head into the Peak shopping season, online shopping activity is expected to ramp up. With Cyber Smart Week underway, it’s a timely reminder that staying cyber smart matters. Let’s help protect everyday Kiwis from scams this season.

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Shopper Insights

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Expert Opinion

Mighty Ape: fast, fun and customer first

For Mighty Ape delivery is that moment of truth that defines the entire customer experience. They manage their systems, processes and staffing around getting parcels into the NZ Post network as fast as possible.

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eCommerce Market Sentiments 2025

Our annual look at how online retailers and shoppers saw the last year and what they are expecting and prioritising in the year ahead.

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The value of care

Not Socks see themselves as a service entrusted by customers to express the language of care. See how this philosophy has seen them grow to new heights, despite a tough economy and increased competition.

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Case Study

Growth through customer intimacy

Learn how Foxtrot Home have grown by bringing their passion, personality, and values to create a highly personalised customer online experience.

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Case Study

Demand for sustainability

Consumers are becoming increasingly environmentally conscious. Promoting your sustainable business practices so consumers pick your business over others.

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