Business Models

Our annual look at how online retailers and shoppers saw the last year and what they are prioritising in the year ahead. Along with key insights, it features two case studies and an expert opinion.

Shopper and retailer research, case studies and expert opinions on the state of online shopping 2022.

Kiwibank’s Chief Economist, Jarrod Kerr, tells us what’s driving our economy and his outlook for the future.

The Meat Box has been embracing change through lockdowns, delivering strong results for them and good lessons for other online retailers.

Find out more about how the Government’s latest initiative can support your digital adoption.

Our largest online marketplace, Trade Me, shares its views on 2020 and what the year ahead could hold.

See who's flocking to Marketplaces in 2020 and why.

Watch strategist, Debbie Humphrey from Spring talk about the challenges and opportunities of business growth during a recession.

Tracy Ahern from Au Natural Skinfood talks about how they’ve adapted, and continue to succeed on the global stage, despite COVID-19.

Prof. Jonathan Elms from Massey University Business School talks to us about how COVID-19 has changed the online world and what that could mean for retailers.