Business Models

The Kennerley Group and NZ Post

This year’s Market Sentiments report brings shopper and retailer research together into nine integrated insights. Each insight explores what’s changing, why it matters to your business, and what you can do to respond.

For Mighty Ape delivery is that moment of truth that defines the entire customer experience. They manage their systems, processes and staffing around getting parcels into the NZ Post network as fast as possible.

Our annual look at how online retailers and shoppers saw the last year and what they are expecting and prioritising in the year ahead.

Not Socks see themselves as a service entrusted by customers to express the language of care. See how this philosophy has seen them grow to new heights, despite a tough economy and increased competition.

Learn how Foxtrot Home have grown by bringing their passion, personality, and values to create a highly personalised customer online experience.

Our annual look at how online retailers and shoppers saw the last year and what they are expecting and prioritising in the year ahead.

Our annual look at how online retailers and shoppers saw the last year and what they are prioritising in the year ahead. Along with key insights, it features two case studies and an expert opinion.

Shopper and retailer research, case studies and expert opinions on the state of online shopping 2022.

Kiwibank’s Chief Economist, Jarrod Kerr, tells us what’s driving our economy and his outlook for the future.