NZ Post is as Kiwi as our customers and the communities we deliver to. We’ve been part of the New Zealand way of life for over 180 years. As the world has changed, we’ve changed with it, evolving from a trusted mail company into New Zealand’s favourite courier service.
What we’re most passionate about is delivering more of what Kiwis care about every day. Across town, around the country or across the globe, we work hard to help Kiwi retailers grow their business by delivering to their customers.
Are you based in New Zealand?
Call NZ Post on 0800 959 057.
If you are a business based in Australia, please call
+61 2 9310 7497.
If you are a business based in South East Asia, please call
+65 6955 8392.
Email [email protected]
Visit nzpost.co.nz/business
or Talk to your NZ Post Business Manager.
As you’d expect, we have New Zealand’s largest logistics and delivery network, it is also New Zealand’s most reliable overnight delivery network.
We ensure our performance is consistent throughout the year and carefully plan and allocate resource at the peak online shopping period to ensure that we maintain our service standards when you are at your busiest.
NZ Post can deliver to more New Zealand addresses than any other logistics company, including rural addresses, Private Bags and P.O. Boxes. Reaching more places is a positive thing for you and your customers.
When it comes to delivering internationally, we have a range of commercial and postal options to get your parcels wherever they need to go, all using the same online labelling tool and courier pick up as your domestic parcels.
And why is all this important to you? Well, because delivery plays such a big part in how customers see you. When they have a good delivery experience it reflects well on you and they come back for more. We know doing our job consistently to the highest standards allows your business to grow. That’s good for you and good for us – and that’s what being partners is truly all about.
Customers want delivery choices so that they can control how and how fast their parcel gets to them. With a different range of delivery speeds – we have lots of choices to offer your customers. And we’re always adding new, and refining existing options based on feedback from our customers and their shoppers.
Offering flexibility and transparency at checkout has a large impact on your conversion to sales and that’s why we offer a range of domestic delivery options that give your customers a market leading eCommerce experience.
With our overnight courier service, we can deliver anywhere in the country overnight, (though rural delivery may take a little longer). We also offer a 2-3 day Courier Economy service between islands, for those customers who are happy to wait longer if they can pay less. In addition, we have numerous value-added services for courier delivery options such as obtaining a signature, delivering dangerous goods and perishables, Saturday and age-restricted deliveries.
If you want to offer your customers an even faster service, our Express services are great options to get your items across town within hours, or between cities the same day.
In 2021 we introduced Express Tonight, a great new service allowing you to get products to your customers that very same evening, between 6-9pm on weekdays (when ordered before an agreed cut-off time). This is now available in and between Auckland, Hamilton, Wellington and Christchurch, allowing you to make delivery a key differentiator from your competitors.
At NZ Post, we offer a Parcel Notification service to all customers who are using one of our online ticketing solutions. This lets customers follow the progress of their parcel delivery every step of the way to their door. This visibility helps to improve customer satisfaction and removes the need to call or email you to find out where things are at.
With SMS and Email notifications available, it’s easy to connect directly with customers. We can send notifications when your item is picked up, with the courier for delivery, when it has been delivered and when an attempted delivery has been made.
Customers can interact with certain messages, giving them options to have their parcels left in a secure location with a one-time authority to leave. This avoids redelivery and makes for happier customers.
And with our Express courier services, your customers can track their parcel’s journey in real-time on our live map, and receive instant pickup and delivery notifications, via email or text. This includes estimated time of arrival and live GPS tracking so they can see where the driver is when they’re on their way. More visibility and control leads to better delivery experiences for customers and that reflects well on you.
Our mobile generation isn’t just shopping from anywhere – they expect to get their goods from almost anywhere. That’s why NZ Post has a range of delivery options for customers to choose from.
Shoppers are increasingly expecting a returns service as standard. So, having a good returns policy and an easy to use returns solution reduces the barrier to purchase and builds trust and customer satisfaction. By including a fully tracked returns label in your parcels, you are giving your customer the reassurance that they can return the item if it’s not suitable, removing risk from the purchase.
We offer two returns solutions:
We also offer a returns service from Australia.
We know more and more online shoppers are looking for the retailers they buy from to be sustainable in their practices.
We are committed to being carbon neutral by 2030 and to supporting all our customers on their own sustainability journey. We’ve already introduced many sustainable packaging options, started the move to more EVs in our vehicle fleet and taken positive steps to offsetting our carbon footprint. And that’s just the beginning. If you are committed to a more sustainable way of doing business, we’re the partner who is as committed as you.
Our range of plastic courier bags are made of 80% recycled plastic. This range is recyclable, via soft plastic collection schemes, meaning your customers can drop them into any Love NZ soft plastics recycling bin at supermarkets and other participating stores. We also have a great range of environmentally friendly boxes, made from 100% recycled content that are also 100% recyclable.
We are committed to using 100% reusable, recyclable or compostable packaging by 2025 or earlier if possible.
An increasing number of Kiwi retailers, small and large, are discovering that selling to customers offshore is much easier than they thought. While sales into Australia and the Pacific are common, New Zealand online businesses are also finding customers in the growing markets of Asia, America and Europe.
To help your business expand and reach new customers, we have solutions for sending parcels overseas with a range of prices and speeds to match your customers’ needs. Our team of international experts can make sending globally as seamless as sending locally.
We deliver to 220 countries around the world with a tiered range of solutions through both the postal and commercial networks, depending on the speed, the tracking and the experience you want to provide.
With our online tools, you can use the same solution as your domestic parcels, streamlining your operations and ensuring you only need to have one carrier for your pick-ups.
The more your business grows, the more you will need technology to help manage your deliveries efficiently, reliably and economically. We offer world-class digital solutions to help you automate and simplify your delivery process.
NZ Post eShip is our free cloud-based application that works with popular local and international eCommerce and customer management platforms. NZ Post eShip prints packing slips, consignment notes, invoices and parcel labels.
NZ Post Shipping APIs let your developer customise our shipping functionality into your software quickly and easily. You can create labels, track parcels, validate addresses and retrieve shipping options, all without leaving your usual software interface.
If you’re a Shopify user, check out our NZ Post Address Search plugin that can streamline your customers’ checkout experience by choosing a valid New Zealand address from the drop-down list.
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