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Growth shifts, favouring local retailers in 2025

2025 was the year online shopping evolved from being the convenient alternative to becoming an integral part of how Kiwi shoppers buy every day.

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Data Analysis

7 ways to stay scam-safe this peak shopping season

New Zealanders talk online, work online and shop online, but are they online savvy?

As we head into the Peak shopping season, online shopping activity is expected to ramp up. With Cyber Smart Week underway, it’s a timely reminder that staying cyber smart matters. Let’s help protect everyday Kiwis from scams this season.

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Shopper Insights

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Creating a great delivery experience

We explore 5 key areas of a great delivery experience that gives you a competitive advantage.

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Delivery Experience

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Mighty Ape: fast, fun and customer first

For Mighty Ape delivery is that moment of truth that defines the entire customer experience. They manage their systems, processes and staffing around getting parcels into the NZ Post network as fast as possible.

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Lessons from Peak 2024 and what to expect in Peak 2025

Every year, the final quarter (Q4) - from Labour Weekend through the November sales events, to year end - is the most important period in the online retail calendar.

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Top 10 Tips for Delivery Excellence in Peak and Beyond

A seamless delivery experience has always been a primary concern for our customers.

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Delivery Experience

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eCommerce Market Sentiments 2025

Our annual look at how online retailers and shoppers saw the last year and what they are expecting and prioritising in the year ahead.

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Business Models