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NZ Post has been supporting local businesses grow internationally and international businesses grow in New Zealand. Being part of the Universal Postal Union means NZ Post is the trusted delivery partner for business sending parcels to and from New Zealand. 

A great delivery experience can help drive your online success¹,  something that’s top of mind for peak shopping events this year. In this article, we capture what we've learnt from customers about the things that help shape the best delivery experience.

Kiwi shoppers spent $1.39 billion online on physical goods in the second quarter of 2024 (Q2 2024), up 1% from the same period last year (Q2 2023). This marginal growth in spending was driven by an 8% increase in the number of online transactions.

The fourth quarter (October - December) is generally the most important in an online retailer’s calendar, with a significant lift in spending over the previous three quarters. In 2023 nearly 28% of the whole year’s online spending occurred in the last quarter of the year (Q4 2023).

Kiwis spent $1.39 billion online on physical goods in the first quarter of 2024 (Q1 2024). Despite the tough economic times, and a lower average spend per transaction, online spending overall was up 2% on Q1 2023. Online’s continued growth this quarter was driven by 19% more online transactions than the same quarter in 2023.

Kiwi shoppers spent $1.6 billion online on physical goods in quarter four of 2023 (Q4 2023), up 5% on Q4 2022.

Online spending reached $5.8 billion for 2023, just 4% below 2022’s level. Given how tough the economic conditions were in 2023, the extent shoppers tightened their belts, and the fact that 2022 had an exceptionally strong first quarter due to COVID restrictions, this should be considered a strong result.