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The value of care

Not Socks see themselves as a service entrusted by customers to express the language of care. See how this philosophy has seen them grow to new heights, despite a tough economy and increased competition.
Content topic
Retailer Trends
Business Models
Content type
Case Study
Not Socks

Growth through customer intimacy

Learn how Foxtrot Home have grown by bringing their passion, personality, and values to create a highly personalised customer online experience.
Content topic
Retailer Trends
Business Models
Content type
Case Study
Founders of Foxtrot Home

Online shopping rises, spending stays steady

Kiwis spent $1.39 billion online in Q2 2024, up 1%, driven by shoppers buying online more often but spending less each time. Can retailers expect more of the same for the rest of 2024 or are better times ahead?
Tags
Issue 24: Q2 24
Content topic
Online Shopping Trends
Sector Trends
Shopper Insights
Content type
Data Analysis
Father and son online shopping

Are you ready for Peak Q4 2024?

The fourth quarter (October - December) is generally the most important in an online retailer’s calendar, with a significant lift in spending over the previous three quarters. In 2023 nearly 28% of the whole year’s online spending occurred in the last quarter of the year (Q4 2023).
Content topic
Sales Event Days
Content type
Expert Opinion
Retailer packing boxes for sending

eCommerce Market Sentiments Report 2024 Download

Our annual look at how online retailers and shoppers saw the last year and what they are expecting and prioritising in the year ahead.
Content topic
Business Models
Online Shopping Trends
Shopper Insights
Delivery Experience
Content type
Case Study

The search for value continues

Kiwis spent $1.39 billion online on physical goods in the first quarter of 2024 (Q1 2024). Despite the tough economic times, and a lower average spend per transaction, online spending overall was up 2% on Q1 2023. Online’s continued growth this quarter was driven by 19% more online transactions than the same quarter in 2023.

Tags
Issue 23: Q1 24
Content topic
Online Shopping Trends
Sector Trends
Shopper Insights
Content type
Data Analysis

Online shoppers hunt for value amid tighter budgets in Q4 2023

Kiwi shoppers spent $1.6 billion online on physical goods in quarter four of 2023 (Q4 2023), up 5% on Q4 2022.
Tags
Issue 22: Q4 23
Content topic
Online Shopping Trends
Sales Event Days
Sector Trends
Shopper Insights
Content type
Expert Opinion
Father and son happy online shopping

How online shoppers navigated 2023’s rough economic seas

Online spending reached $5.8 billion for 2023, just 4% below 2022’s level. Given how tough the economic conditions were in 2023, the extent shoppers tightened their belts, and the fact that 2022 had an exceptionally strong first quarter due to COVID restrictions, this should be considered a strong result. 

Tags
Issue 22: Q4 23
Content topic
Online Shopping Trends
Regional Trends
Sector Trends
Content type
Data Analysis
Retailer at computer fulfilling order

Q3 2023 - Shoppers' resilience shines in turbulent times

Online shopping numbers, trends and insights for the third quarter of 2023, highlighting how online shoppers are adapting their behaviours in response to the tough economic conditions.
Tags
Issue 21: Q3 23
Content topic
Online Shopping Trends
Regional Trends
Sector Trends
Content type
Data Analysis
Woman holding credit card and phone

Creating a great delivery experience

We explore 5 key areas of a great delivery experience that gives you a competitive advantage.
Content topic
Delivery Experience
Content type
Expert Opinion