eCommerce Market Sentiments Report 2023

Welcome to the eCommerce Market Sentiments Report, our annual look at how online retailers and shoppers saw the last year and what they are expecting and prioritising in the year ahead.

Download the report and enjoy our latest insights. You can also watch our shopper video to see what shoppers are prioritising in 2023 and watch the Animates video on becoming an omnichannel business.

We hope the insights help you grow your online business in 2023 and beyond.

Download the Report

Download our latest report for valuable insights to grow your business

Woman at Animates shop

Omnichannel customer delivery

Learn how Animates adapted their store network, adding 11 fulfilment centres, to keep delivering what their customers, and their pets, need.

Woman talking about shopping

Shoppers changing expectations

2022’s tough economic conditions drove more changes in online shoppers’ priorities and expectations.