Shoppers changing expectations

2022’s tough economic conditions drove more changes in online shoppers’ priorities and expectations. 

Watch the video to see what shoppers say is important to them.

Also download the eCommerce Market Sentiments Report 2023 for more details on shopper priorities and expectations.

Content topic
Content type
Annual eCommerce Review
A woman holding courier packages

eCommerce Market Sentiments Report 2023

Our annual look at how online retailers and shoppers saw the last year and what they are prioritising in the year ahead. Along with key insights, it features two case studies and an expert opinion.
Woman at Animates shop

Omnichannel customer delivery

Learn how Animates adapted their store network, adding 11 fulfilment centres, to keep delivering what their customers, and their pets, need.