What do the experts think?

Prof. Jonathan Elms from Massey University Business School shares his thought on how COVID has changed the online world, why and what retailers can do to capitalise on the new opportunities.

Top 10 tips for delivery excellence during Peak and beyond

During Peak, when order volumes increase and customer expectations are at their highest, even small improvements to the delivery experience can have a meaningful impact on customer satisfaction and loyalty.
Retailer printing shipping label

How to show up and stand out with AI this Peak

When customers start their shopping journey with AI, being easy to find can be just as important as having a great offer.