Shopper profiles 2020

Where is spending coming from?

  • The top three regions by sales volume were Auckland ($227m),Wellington ($66m) and Canterbury ($63m).
  • The largest sales growth (compared to November 2019) was in Hawke's Bay (38%), Marlborough (35%) and Nelson (34%)

Who’s spending?

  • The leading age groups by sales volume were 40-45 year olds ($73m) and the 35-40 and 45-50 year olds (with $65m each).
  • The largest sales growth, compared to last year, was in the older 75-80 age group (51%) and in the younger 15-20 age group (36%).

What are they buying?

  • The top sectors by sales volume were Department & Variety  ($120m), Specialty Food, Groceries & Liquor ($108m) and Homewares, Appliances & Electronics ($77m).
  • The largest sales growth (compared to November 2019) was in Homewares, Appliances & Electronics (61%) and Clothing & Footwear (45%).
  • Marketplace sales volumes were up 34% compared to November 2019.

Online shopping insights to drive growth in uncertain times

In this webinar, NZ Post's Chris Wong and PHD's Ed Sherban explore the latest online shopping trends and discuss the practical decisions businesses are making to drive growth in uncertain times. Watch the recording to hear expert perspectives, real-world examples and actionable ideas you can apply to your business today.
Wayne Kennerley

Taking on the grocery giants

The Kennerley Group and NZ Post