Lessons from COVID-19

Au Natural Skinfood is an innovative Kiwi e-tailer with great Manuka based products and an excellent sustainability story. COVID-19 has driven a rethink of some aspects of their business. Founder, Tracy Ahern tells us how they’ve adapted to find new markets, deliver to customers and to keep growing internationally in a tough health and beauty sector.
 

Top 10 tips for delivery excellence during Peak and beyond

During Peak, when order volumes increase and customer expectations are at their highest, even small improvements to the delivery experience can have a meaningful impact on customer satisfaction and loyalty.
Retailer printing shipping label

How to show up and stand out with AI this Peak

When customers start their shopping journey with AI, being easy to find can be just as important as having a great offer.