Event Day 2020 spotlight

With existing shoppers increasing their spending and more new shoppers joining the online events each year, sales events are an important part of a retailer's year. However, with some COVID related supply chain challenges impacting stock levels, we saw some online retailers choose not to participate in the sales this year. Others, keen not to miss out on the opportunity, offered deals on items they don't have in stock yet, with a promise to deliver before Christmas. 

Singles Day 

Singles Day is the largest sales event in the world but still lagging well behind Black Friday and Cyber Monday here in New Zealand. Singles Day kicks off the ‘peak period’ that goes all the way through Christmas and Boxing Day. This year we saw sales growth start earlier with big global players, like Alibaba, running their Singles Day promotions for two weeks leading up to 11/11. 


2020 spend 11/11
(199k transactions)


2019 spend 11/11
(203k transactions)


Growth in spend

Another interesting trend is that Singles Day is becoming more than a one day event, with over $20m in sales for each of the days either side of Singles Day.

Black Friday and Cyber Monday 

Similar to the global experience, New Zealand sales started earlier with a number of big players running pre-Black Friday sales earlier in the week to avoid the competitive clutter of the day. 


2020 Black Friday spend
(260k transactions)


2019 Black Friday spend
(221k transactions)


Black Friday
spend growth



2020 Cyber Monday
spend (260k transactions)


2019 Cyber Monday
spend (210k transactions)


Cyber Monday
spend growth

Over the four shopping days from Black Friday to Cyber Monday we saw online spend of $115m, up 30% from $88m on the same four days last year. 

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