Delivering for our customers

The big sales volumes over the Black Friday - Cyber Monday period meant a busy time for our NZ Post delivery teams. Our Chief Operating Officer, Brendon Main, talks about how we planned, the huge volumes of parcels we handled and what we did to make sure Kiwis had their parcels delivered when they were expecting them. 
 

Top 10 tips for delivery excellence during Peak and beyond

During Peak, when order volumes increase and customer expectations are at their highest, even small improvements to the delivery experience can have a meaningful impact on customer satisfaction and loyalty.
Retailer printing shipping label

How to show up and stand out with AI this Peak

When customers start their shopping journey with AI, being easy to find can be just as important as having a great offer.