Delivering for our customers

The big sales volumes over the Black Friday - Cyber Monday period meant a busy time for our NZ Post delivery teams. Our Chief Operating Officer, Brendon Main, talks about how we planned, the huge volumes of parcels we handled and what we did to make sure Kiwis had their parcels delivered when they were expecting them. 
 

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Latest eCommerce Insights
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Is strong growth signalling better times?

Kiwis spent $1.5 billion online in the first quarter of 2025 (Q1 2025), 7% more than the year before. With a number of positive trends, there is plenty for retailers to be optimistic about, though some uncertain still prevails.
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What made Q4 2024 a standout season for online shopping?

Online shoppers spent $1.73 billion in Q4 2024, up 9% on Q4 2023. The quarter’s spending peak was not only higher than last year, but held up longer, adding to a strong quarterly performance.